Privacy Policy

Effective Date: 04.10.2025
Last Updated: 04.10.2025
MessGo (“we”, “our”, “us”) is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and disclose your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
By using our website https://messgo.com.au/ (“Site”) or engaging our cleaning services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following types of information from you:

1.1 Personal Information

Information that identifies you personally, such as:

  • Full name
  • Email address
  • Phone number
  • Residential or business address
  • Payment details (e.g. card or transaction information)
  • Booking details and service preferences

1.2 Non-Personal / Technical Information

When you use our Site, we may automatically collect:

  • Browser type and version
  • IP address and device information
  • Pages visited and time spent on our Site
  • Referring websites or search engines
  • Cookies and similar tracking data

You can disable cookies in your browser settings, but some parts of our Site may not function properly as a result.

2. How We Collect Information

We collect personal information in several ways, including when you:

  • Make an enquiry or booking through our website, phone, or email
  • Subscribe to our newsletters or marketing materials
  • Provide feedback, testimonials, or reviews
  • Interact with us on social media platforms
  • Visit or use our Site (via cookies or analytics tools like Google Analytics)

We may also collect information from third-party providers such as payment processors, booking systems, or digital marketing platforms.

3. How We Use Your Information

We collect and use your information for purposes such as:

  • To provide, manage, and improve our cleaning services
  • To confirm and process bookings or payments
  • To communicate with you regarding appointments, invoices, or updates
  • To respond to your enquiries, feedback, or complaints
  • To send promotional offers, newsletters, or marketing communications (if you have opted in)
  • To maintain internal records, analytics, and reporting
  • To comply with legal obligations and resolve disputes

4. Disclosure of Your Information

We may share your personal information with:

  • Our employees, contractors, or cleaners (only where necessary for service delivery)
  • Payment processors and financial institutions
  • IT service providers, website hosts, or marketing platforms
  • Legal or regulatory authorities when required by law

We do not sell, rent, or trade your personal information to third parties for marketing purposes.
If we disclose personal information outside Australia, we will take reasonable steps to ensure that the recipient complies with the Australian Privacy Principles.

5. Data Storage and Security

We store your information securely using electronic and physical safeguards designed to protect against unauthorized access, alteration, or disclosure.
These include:

  • Encrypted servers and secure hosting
  • Access control measures
  • Regular security monitoring

While we take all reasonable precautions, no method of transmission over the Internet is 100% secure. You acknowledge and accept that we cannot guarantee absolute security.

6. Access and Correction of Personal Information

You have the right to:

  • Request access to the personal information we hold about you; and
  • Request corrections if the information is inaccurate, out of date, or incomplete.

To make such a request, please contact us using the details in section 11.
We may ask for verification of identity before releasing or changing your data.

7. Retention of Information

We keep your personal information only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
After this period, your data will be securely deleted or anonymized.

8. Direct Marketing

We may use your personal information to send you promotional materials about our cleaning services, discounts, or updates.
You can opt out of receiving these communications at any time by:

  • Clicking the “unsubscribe” link in our emails, or
  • Contacting us directly at info@messgo.com.au.

9. Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to:

  • Improve user experience
  • Analyze website performance and visitor behaviour
  • Personalize content and ads

You can manage cookie settings through your browser preferences.
For more information on cookies, visit https://www.allaboutcookies.org.

10. Links to Other Websites

Our Site may contain links to third-party websites (e.g. payment gateways, social media pages).
We are not responsible for the privacy practices or content of these external sites.
We recommend reviewing their privacy policies before providing personal information.

11. Contact Us

If you have any questions, complaints, or requests regarding this Privacy Policy or how we handle your information, please contact:
MessGo
Email: info@messgo.com.au
Phone: 0480 381 466
Website: https://messgo.com.au/
ABN: 29676907289
Address: Melbourne
We will aim to respond to your query within a reasonable time.

12. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business operations.
The updated version will be posted on our Site with a revised “Last Updated” date.
Your continued use of the Site after any changes constitutes your acceptance of the revised policy.